Return Policy orologilusso.eu
30-DAY MONEY-BACK GUARANTEE
We guarantee your satisfaction and if for any reason you are unhappy with the items purchased from us, simply return them to us for an exchange or a full refund.
Please contact our customer support by email through this contact form, by telephone or live chat during our office hours. Our agents are available from 8 am to midnight Italian standard time to answer your questions. A member of our support team will give you instructions on how to proceed, based on your specific needs.
- Notify us of the request to refund or exchange within 30 days from the time of goods receipt.
- All items (including all parts, accessories) must be returned to us via a courier.
- There is no restocking fee whatsoever.
We issue refunds for any type of payment methods: Western Union, Credit Card, eCheck, MoneyGram, Paxum, Ria, Bank Transfers and Bitcoin.
Important when ordering shoes: Our experience has shown us that there may be subtle differences between the displayed pictures and the actual products. If the watches you receive are not suitable, you need to return them to China in order to purchase them again.
We want to make shopping easy. We hope that having clear and detailed return policy and procedures will help you feel better about your shopping experience.